How long will i be without my device?
In-Store Appointments - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days.
Curbside Service - Call, Text, or Set an Appointment to request curbside service. Pull up to one of our designated parking spaces. Call or Text to let us know you have arrived, and we will send one of our highly trained carrier pigeons to retrieve your device. Go for a coffee break down the road, and in as little as 30 minutes we can return your device to you.
Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Repair HQ. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours.
Will I be updated during the repair?
You can check your repair status any time on our Track Order page, and we get in touch if anything changes or we need your OK.
Is my device data safe?
Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence, we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and erase your device for extra security however this may not always be possible, in order to test the device and complete our checks to the highest standard we would need the access code. This code is only accessible by your acting account manager and is not passed on to anyone else. This is held inside a secure database to be extra safe.
All of our technicians, customer service staff, and managers have been fully DBS checked as standard during the introduction to employment by Master Mobile.
I Have A Busy Schedule, Can You Accommodate?
Life and schedules can be tricky, this in mind we have opened our customer service levels even further - Our customer support lines and appointment services are available 10 AM - Midnight 7 Days A Week.
Is Your Repair Work Guaranteed?
All repairs we provide are covered by a limited lifetime defect warranty. If your device seems to be having issues related to the repair, please visit the store immediately for warranty diagnostics.
Am I Able To Speak To Someone - Or Can I Only Book Online?
In Short - YES! We have a full customer service team ready to help with your requests and are available between 10 AM - Midnight 7 Days A Week.
You are able to get up to date information on the latest pricing and service availability in your area. - Existing Customer? They can give you up to date information regarding the status of your repair process.
Will my data be erased?
No. Your data stays as it is. If a repair needs a software restore, we ask you first. Backing up before any repair is still a good idea.